When an expert leaves, the company loses more than just documents. It loses the ability to make decisions, avoid mistakes, and identify exceptions. Only 21% of companies have a formal succession plan. And even those that identify successors don't safeguard the predecessor's knowledge. That's the real gap.
AI interviews capture not only what knowledge, but also how knowledge is applied: decision-making heuristics, warning signals, and escalation paths. From this established expert knowledge, role-specific training, knowledge articles, and AI chat contexts are created. The skills become transferable. Succession planning becomes complete: candidates are identified AND empowered before the position is even vacant.
What this means for your CHRO:
Succession planning is gaining substance. It's no longer just about "Who will succeed?", but "What skills must the person possess, and how do we transfer those skills?". With a projected shortage of 7 million workers by 2035, internal knowledge transfer is becoming a matter of survival.

79% of companies without a formal Succession Plan (SHRM)

15 to 30% shorter onboarding time through role-based knowledge (Omnora/Süwag)

Germany will face a shortage of 7 million workers by 2035 (IAB)